Your Rights and Responsibilities
When You Move
Your Rights and Responsibilities: At a Glance
Provided by Déménagement Le Capitaine, as Required by Federal Law.
Estimates and Costs
-
Written Estimates Only: Never rely on a verbal quote. We provide written, signed, and dated estimates.
-
Binding Estimate: The price is guaranteed for the items and services listed.
-
Non-Binding Estimate: The final cost is based on actual weight. At delivery, you are only required to pay up to 110% of the original estimate. Remaining charges are billed 30 days later.
-
Physical Survey: If you are within 50 miles of our office, we must perform a physical inspection of your goods to ensure price accuracy.
Protecting Your Goods
You must choose your level of liability before loading:
-
Full Value Protection (Recommended): The most comprehensive option. We will repair, replace, or pay for the replacement of damaged items.
-
Released Value Protection (60 cents/lb): This is free but provides minimal coverage (e.g., a 100 lb TV is only covered for $60).
-
High-Value Items: Any item worth more than $100 per pound (jewelry, antiques, electronics) must be specifically listed in writing to be covered.
Customer Responsibilities
-
Be Present: You or a representative must be available at both pickup and delivery to sign documents.
-
Check the Inventory: Carefully review the inventory list and note any damage immediately upon delivery before the movers leave.
-
Payment: Confirm the accepted form of payment (credit card, cash, etc.) before the truck arrives at the destination.
Essential Paperwork
-
Order for Service: Confirms the dates, services, and estimated price.
-
Inventory: A detailed record of every item's condition before and after the move.
-
Bill of Lading: Your formal contract—read it carefully before signing.
-
Freight Bill: The final invoice showing all charges and payments.
Claims and Disputes
-
Deadlines: You have 9 months from the delivery date to file a written claim for loss or damage.
-
Resolution: We have 30 days to acknowledge your claim and 120 days to provide a final resolution.
-
Arbitration: If a dispute cannot be settled, an arbitration program is available to resolve the issue fairly without going to court.
