​Moving Terms & Conditions

1. Confirmation and Deposit
It is understood that any booking confirmed with a deposit will be given priority. This deposit is non-refundable in the event of cancellation. If the client needs to modify their moving date, we will make every effort to accommodate the request, subject to availability.

​

2. Liability Exceptions
The carrier shall not be held liable:

a) For any loss, damage, or delay resulting from acts of God or force majeure, acts of enemies of the Crown, or public riots;
b) For delays caused by road vehicle failure, the installation or removal of overhead cranes, mechanical breakdowns, the failure or shutdown of smoke or steam lines, blockades, quarantine, trade restrictions or embargoes, declarations of war, or government-imposed laws or regulations;
c) For loss, damage, or delay due to the inherent defect, self-deterioration or instability of goods, poor loading by the shipper, legal constraints, threats, strikes, lockouts, labor disputes, packaging deficiencies, or weather-related delays such as ice, storms, hail, wind, or snow;
d) For delays resulting from the refusal to unload by the client, their agents, or third parties;
e) For any damage caused by bursting, leakage, erosion, rust, freezing, heat, moths, rats, or other vermin;
f) For any damage to furniture that was not originally assembled by the carrier or its employees;
g) For damages resulting from disassembly performed by the carrier’s employees of furniture not originally assembled by the carrier;
h) For any damage caused by the handling of furniture by the client and/or their agents or employees;
i) For any damages resulting from the removal of mounting screws, or the installation/removal of hardware affixed to walls, floors, or ceilings;
j) For any damage resulting from the cleaning of furniture, wallpaper, objects, carpets, or rugs;
k) For any damage caused during the disassembly or reassembly of complex furniture, such as refrigerator doors, gym equipment, IKEA PAX units, shelves, or any item requiring specialized knowledge;
l) For direct or indirect damage caused during hazardous or complex maneuvers (e.g., hoisting furniture over balconies, through windows or spiral staircases, or navigating through narrow passages) requested by the client;
m) For consequences of removing or reinstalling doors, railings, hinges, or screws, including cracks, misalignment, chipped paint, or weakened surrounding structures.

​

3. Additional Coverage
The basic insurance included with the hourly rate excludes all fragile items, such as: decorative mirrors, flat screen TVs, plasma or projection screens, marble items, collectibles, grandfather clocks, computers, electronic devices, musical instruments, and upright pianos. Quotes for additional coverage are available upon request.

 

4. Deductible and Claim Procedures

a) The invoice must be paid in full before submitting a claim;
b) Any written claim must be submitted within 5 days of the moving date;
c) The deductible amount must be stated in the contract;
d) High-value items (over $250,000) will be billed with a deductible applicable to all claims.

 

5. Client Participation in Handling
It is understood that all items to be moved should be loaded and unloaded only by the carrier's staff. If the client participates in the handling process, the carrier shall not be held responsible for any resulting damages.

 

6. High-Value Items
The carrier is not obligated to transport documents, cash, or other items of high value unless a prior agreement has been made. If such items are transported without a special agreement and without disclosure on the bill of lading, the carrier shall not be held liable for any loss or damage.

 

7. Payment
The carrier will not unload the entire shipment until all moving fees have been paid in full or a certified cheque has been received. Payment must be made in cash or via certified cheque. If these conditions are not met, the carrier reserves the right to cancel the delivery, unload the goods at a warehouse, and apply reloading and redelivery fees.

 

8. Delays

a) The carrier shall not be held responsible for any delay caused by circumstances beyond its control.
b) If the move is delayed by the client, the carrier reserves the right to charge additional fees for waiting time.

 

9. Contract Cancellation
The carrier reserves the right to cancel the contract at any time prior to the move if exceptional circumstances make it impossible to fulfill the agreed service. The deposit will then be refunded to the client.

 

10. Undelivered Goods

a) If any item is withheld by the carrier, delivery cannot occur without the shipper’s written authorization. The shipper and recipient agree to comply with the applicable shipping and receiving regulations.

 

11. Hazardous Goods
The carrier will not accept the transport of hazardous materials or perishable goods unless there is a prior written agreement with the shipper. If this clause is violated, the shipper assumes all costs and risks associated with the shipment.

 

12. Price Estimates
When the moving company provides an estimate based on the information communicated by the client, the client acknowledges that it is an estimate and not a fixed or guaranteed price. The estimated time may vary depending on the complexity of the work, notably—but not exclusively—due to the configuration of the pickup and delivery locations or any unforeseen factors beyond the company’s control. By accepting these terms, the client acknowledges that the final price may differ from the initial estimate and agrees not to hold Déménagement Le Capitaine liable for such variation. Please also note that if the company is unable to fit all household items in a single trip, additional hours will be charged for any extra trips required.

 

13. Right to Refuse or Cancel Service
The client acknowledges that Déménagement Le Capitaine’s movers are authorized to:

 

• Cancel the job if the client or their representative refuses to sign the moving contract outlining the conditions and expected working time;
• Refuse to proceed with the job if the client or a third party behaves in a disrespectful, abusive, or domineering manner toward the moving staff;
• Terminate the move if it involves risks to the health, safety, or physical integrity of the movers, or if it presents serious risk to the moving truck or equipment.

​

14. Service Exclusions
The moving service does not include:

• Handling items weighing over 250 lb;
• Transporting extremely fragile items;
• Hoisting furniture over balconies or any rope-lifting system (hoisting rig);
• Picking up old appliances or furniture for drop-off at an ecocentre;
• Disconnecting any appliance connected to a water source (e.g., washer, dishwasher, refrigerator with dispenser, etc.);
• Connecting any appliance requiring a water source;
• Reassembling baby cribs;
• Using specialized equipment such as trucks with hydraulic lifts, crane trucks, or moving pianos, pool tables, aquariums, safes, heavy toolboxes, etc.

If one or more of these services becomes necessary to complete the move, and at the express request of the client with a signed waiver of liability (form provided by Déménagement Le Capitaine), the company reserves the right to determine, based on professional judgment, whether to perform the service. If accepted, additional charges may apply.

 

15. Dispute Resolution
In the event of a dispute, claim, or controversy arising from these terms or related to services provided by Déménagement Le Capitaine, the parties agree to first attempt to resolve the issue amicably.
If resolution cannot be reached, both parties expressly agree that any dispute shall be submitted to final and binding arbitration, administered by an independent arbitrator in accordance with the rules of the Arbitration Act (Québec). The arbitration shall take place in Montréal, Québec, and hearings may be held in person or by videoconference as deemed appropriate.

By accepting these terms and conditions, the client waives any right to bring an action in civil court or to participate in a class action lawsuit, unless such waiver is prohibited by law.

​

​